Primelines is a division of GOTO PLUS PTY LTD ACN 648 946 043 with a registered address of PO Box 7119, Tathra NSW 2550, Australia, all trading names and websites remain the property of GOTO PLUS PTY LTD.
By completing any transaction with Primelines you are agreeing to this Refund, Return and Repair Policy which is only applicable to purchases where the checkout occurred on the website of Primelines. For purchases where checkout occured on other websites, please see that website for terms and conditions related to that purchase.
Primelines wants customers to be completely satisfied with their purchase. We encourage all customers to read this Policy prior to making a purchase from Primelines. We also recommend that you immediately inspect any goods that you have purchased upon delivery or collection, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
This Policy does not replace or exclude any rights that apply to you under the Australian Consumer Law (ACL). If you believe that your purchase fails to meet one or more of the consumer guarantees, then you may be entitled to a remedy. If there is a major failure, you may seek a refund or replacement (subject to availability), or you may keep the product and seek compensation for any drop in the value. If there is a minor failure, we may repair the item (or, in our discretion, we may replace the item or refund you) within a reasonable time. Please contact the Customer Care Team if you believe that the goods you have purchased fail to meet a consumer guarantee, or if you wish to discuss your goods. In some cases, we may have to arrange an inspection or consult with the manufacturer of the relevant goods before determining the remedy that you are entitled to.
To discuss or obtain a remedy, contact our Customer Care Team. The goods must be returned to us within a reasonable period, with proof of purchase and with the original packaging (if possible). In some circumstances, we may request that you return the goods to us to enable us to undertake an assessment of the goods prior before we provide you with an appropriate remedy. Once Primelines assesses the goods, our Customer Care Team will contact you to discuss an appropriate remedy. Where Primelines has agreed to provide a refund to you, Primelines will process the refund to the original method of payment you used to make your purchase. Refunds will normally be processed within seven (7) days. Where Primelines considers the goods to have breached a consumer guarantee, Primelines is responsible for the shipping costs to return the goods. Until further notice, Primelines will not provide a refund where you have changed your mind about the goods you have purchased from Primelines.
If any goods that you return are capable of retaining user-generated data, such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Primelines RRR Policy Version 1.0 November 2024